「網民8秒找不到資料,即走!」

2010-06-02 香港經濟日報

以下內容擇碌自ETNet 經濟通 , 參 閱全文

營銷顧問公司 Adams  (www.adamshk.com) 首席顧問關廣智 坦言,不少網站的設計過於繁複,消費者在找到產品資料前,可能被迫觀看長達數十秒的宣傳片,嚇怕客戶。網民耐性有限,關坦言︰「網民8秒找不到資料,即 走!」他建議網站設計以user friendly為主導。

關廣智以護膚品牌 Olay為例,消費者登入內地網站後,可先看到不同性別及年齡層的明星,如周迅及黃曉明,點擊後輕易找到符合自己的產品系列。

他又建議, 港商可在公司網站設立不同社交網平台的連結,並成立會員制,提高顧客對品牌的忠誠度。2010-06-02 香港經濟日報

以下內容擇碌自ETNet 經濟通 , 參 閱全文

營銷顧問公司 Adams  (www.adamshk.com) 首席顧問關廣智 坦言,不少網站的設計過於繁複,消費者在找到產品資料前,可能被迫觀看長達數十秒的宣傳片,嚇怕客戶。網民耐性有限,關坦言︰「網民8秒找不到資料,即 走!」他建議網站設計以user friendly為主導。

關廣智以護膚品牌 Olay為例,消費者登入內地網站後,可先看到不同性別及年齡層的明星,如周迅及黃曉明,點擊後輕易找到符合自己的產品系列。

他又建議, 港商可在公司網站設立不同社交網平台的連結,並成立會員制,提高顧客對品牌的忠誠度。

大品牌Canon 的 e-Marketing 策略 – 網頁設計篇

 

 

日本品牌Canon近月為了宣傳新產品Canon PIXMA Smart Office,請了葛民輝及中美混血兒Jessica C.擔任代言人,不但有TVC(電視廣告)、地鐵Display Ad等,更把廣告宣傳至網絡,令市場爆光率激增。網絡宣傳顧問Adams逐一分析他們的網上宣傳策略及技巧。

策略一:設計互動網站利用趣味性吸引人流

產品的網頁(http://www.canon.com.hk/smart)smart home為題,把網頁設計成一個家,生動又巧妙地加入了宣傳產品的資料和其特性,把資訊軟滲透於潛在顧客中,相比只有文字的網頁來得有效。網頁更加入了遊戲元素,例如上傳自己戔鬼相片,參加比賽,更有機會獲得獎品,激發瀏覽者的興趣和互動性。

 

策略二:有獎遊戲吸納更多潛在顧客

遊戲中加入facebook 連結,把自制有趣的圖片與身邊的朋友分享,成為話題之一,務求更多人可以留意到Canon的遊戲,令爆光率十倍甚至百倍增加。

策略三:網路廣告無處不再

為了吸引人進入網站,Canon 在最多香港人看的網站yahoo使用搜索引擎,利用以上點擊收費的廣告,比傳統廣告更容易量度廣告成效及控制成本。Canon 更於瀏覽量極高的網站(Apple daily online,. MSN, Uwantsfacebook)刊登banner ad,令產品在目標顧客的網路上無處不再。

品牌策略建議

一個成功的網站,最終的目的是可以做到增加銷售、建立品牌、吸納潛在顧客的資料(電郵地址)Canon 這個網站在建立品牌方面都能吸引較的年輕一代,這方面都是成功的。

吸納更多潛在顧客

網站上有收取電子報的功能,是有效收取顧客資料的做法,可惜功能未見明顯,建議可以用明顯的字體顏色突出功能。另外,轉寄給朋友透過轉寄,可以取得其他潛在顧客的電郵,吸納大量潛在顧客,建議多利用此功能,在不同的子頁中加插功能,方便顧客可以容易把網站宣揚開去。

喚起顧客行動增加銷售

Canon 網站在網上、網下的宣傳活動已製造了一定的awareness(知名度),但網站的設計都以遊戲和產品的資訊為主,欠缺了Call to Action(喚起行動) 的元素,網站未能喚起顧客即時購買的行動,建議可以利用下載優惠劵以優惠價吸引欲購買產品的顧客。

要成功在網絡上突圍而出,可以參考多些各大、小品牌的宣傳策略,Adams 日後會與你們分享最新的市場策略。如有任何查詢,可致電:2723 9977

Converting Clicks to Sales Leads

By Matthew Kwan

2008 © Copyright. All rights reserved.

Principal Consultant

Adams Company Limited http://www.adamshk.com/

The biggest challenge of e-Marketing is to convert clicks to Sales Leads. Generating clicks is not difficult but how to lead your potential customers to take actions including calling you by phone, sending you e-Mails, filling up enquiry forms…etc is an art.

Obviously, website design is the very first consideration and effort you have to make in order to invite your potential customers to take actions. First of all, you really have to encourage people to call you and send email to you by putting these invitations & your contact information all over your website. Though it may not look odd in terms of design and layout when you show these information so often, it is a mandatory thing you have to do for the sake of converting clicks to actions. Here are some suggestions on areas you may consider:

1. Enquiry Hotline Phone Number

2. Enquiry e-Mail Address

3. e-Form for enquiry or quotation request with predefined fields

4. Button function for forwarding the page or information friends

5. Button function for signing up e-Newsletters

6. Button function to respond to the content

All of the above are very basic and powerful items to include in a web page in order to capture information from your customers and increase the chances that you can get in touch with them. In addition, you may also include “Live Chat” function on your web page. Live Chat is another very powerful tool you may want to deploy as it will let you proactively monitor your website visitors and invite them to chat and start the selling process instantly. No matter your customers are leaving you contact information or connected through Live Chat, once you are connected with your customers, it is really an exercise of your conventional selling process from then on.

On the other hand, your marketing strategy behind your marketing campaign is the real critical success factor. Your potential customers would not take actions unless your content and messaging on your website or landing page is really compelling. How to make your contents compelling is a communications skill, you need to ensure that values of your products/services are being highlighted rather than just listing functionalities and specifications. Again, communications or copying writing skill is not a simple thing; it is always good to get someone acting from customer perspectives to review the contents for you.

Websites are so important to make e-Marketing campaigns successful!

By Matthew Kwan © Copyright. All rights reserved.
Principal Consultant
Adams Company Limited www.adamshk.com
2008 July 17

Most e-Marketing campaigns will redirect potential customers to the target landing (web) page you want people to view the specific promotional contents. If you don’t have a good look and feel of your web page, the chances of your potential customers would take any action are very slim.

4 ground rules I often use and coach my clients are:
  • Customer Oriented: Your website should be laid out according to your target customers. Your target customers, especially those new to your website, can find relevant content of their interest very easy and fast.
  • Context Driven Content: Generally, you may only 10 seconds to capture the interest of new visitors of your website. So the contents must be of best interest and most relevant to them.
  • Call to Action: In order to generate business, you really have to make extra effort to encourage your visitors to call you, to e-mail to you or fill in enquiry forms to give you contact persons. Basically, no enquiry no business!
  • Community Building: You would have to spend a lot in advertisement if you are only getting new visitors to your website all the time. However, you could never imagine the power of word of mouth when your website is being referred and invited by your existing customers to their friends. Your website hit rate and visit rate will significantly increase when a communinity of your website supporters is built up.

Messaging on your web page is the next most import thing you have to deal with. It is an art to do good copywriting. By internet term, SHORT IS Beautiful!